Overview

The products that we sell are personalised and hand made to your specifications. Due to this, we can not offer a refund or exchange unless the product is faulty. It is your responsibility to ensure that spellings and punctuation appear exactly as you would like them.

 

To be eligible for a refund or exchange, your item must be faulty, damaged in transit, or have a mistake due to the Giftable team human error, such as a spelling mistake or colour error. (Unfortunately it happens to us all!)

How to claim

Please submit a return through your account. We will require photographic evidence to support your claim and we may ask you to return the item to us if the photograph is inconclusive. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your claim.

If you are approved, then you may choose to have a replacement item or a refund, which will automatically be applied to your credit card or original method of payment, within 5 working days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Please note that it may take 5-7 working days before your refund shows in your account. Unfortunately this is out-with our control as this is handled by the banks.

If you have waited 5-7 working days (Monday – Friday) and the refund is still not showing on your account, please contact your payment provider.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@giftable.uk and we will look into this further.

Need more help?

Contact us at info@giftable.uk for any questions related to refunds and returns.